Do I need to be online to install SmartScore X?
SmartScore users must have their copies verified online. The procedure is simple but must be followed correctly. Upgrade customers need to enter their previous Customer ID and password (if previous version was downloaded) or Customer ID and serial number (if previous version was installed from CD). A small number of customers might not be able to transmit and receive online validation due to firewall or other security block. A browser work-around is provided during the installation process in that case.

If your computer cannot be connected to the Internet, paid customers can be manually authorized by contacting our Technical Support group at tech@musitek.com (805-646-5841).

Do I need my prior version installed when upgrading to SmartScore X?
No. In fact, we recommend you uninstall your previous version of SmartScore prior to installing the upgrade. You will not loose any working ENF or TIFF files. NOTE: Be sure to uninstall BEFORE and not after installing SmartScore. If you wish to keep your prior version, install SmartScore into a separate directory (within the Program Files folder).

How many times can I install my copy of SmartScore?
You will be able to install your copy of SmartScore up to 5 times (from both download and CD installers). You may install only on machines that you use exclusively. Updates are also included in the 5-count. If you get a notice that you have "exceeded the number of installations", please call Tech Support at 805-646-5841.

I downloaded my copy of SmartScore. How do I download it again?
If you deleted your installer or replaced your hard drive, you may download the SmartScore installer again please refer to the e-mail sent to you when you originally ordered SmartScore. It should include your Customer ID and Password (for downloading) as well as the Serial Number (for installing).
Here is the download page.

How do I view the interactive manual in SmartScore?
A paper manual is included with the media when SmartScore is shipped to you. Two interactive versions of the Smartscore manual are also available electronically:

- A PDF version is found by going to HELP > SmartScore Manual (PDF).
Click here to download "Using SmartScore X" user manual.

- An online version is found by going to HELP > Interactive Manual Online.
Click here to view the interactive manual online.

We suggest you use the INDEX to locate your topic of interest and click on the appropriate page to jump to that topic.

My demo has timed out. How do I reactivate it?
You can reset the SmartScore demo timout as follows:

For Windows:

Download and install this file. NOTE: This is an executable .exe file. Your browser may or may not make fuss about it. If so, try to override it's objections.

For Macintosh:

1. If you installed the demo, delete 2 files named:
"com.Musitek.SmartScore X Pro demo.plist"
One is located in /Library/Preferences directory.
The second is in [YourHomeDir]/Library/Preferences directory.

2. Do a search for the word "smartscore". Delete all found items. If
you're a Finale user, do not delete anything with the word "Lite" in its name.

3. Do a search for the word "smartscr". Delete all found items.

4. Do a search for the word "Chopin". Delete any fonts with this name.

5. Empty your trash and restart your computer.

6. Reinstall the demo.

Windows users should remove all versions of SmartScore prior to installing 10.2.3 update. Or...
Why do I see "Mfc90.dll not found" after installing 10.2.3 update?
Windows users should remove all previous versions of SmartScore prior to installing the Version 10.2.3 update using Add/Remove Programs utility from Windows Control Panel. Be sure to disable any virus protection utility before installing update. Should you continue to encounter this problem, contact Musitek Technical Support at tech@musitek.com.

1. Select FILE > SCAN MUSIC > CHOOSE INTERFACE > SMARTSCORE’S
2. Then select FILE > SCAN MUSIC > SELECT SCANNER > WIAxxxxx (Windows)
   For Macintosh: Choose the TWAIN driver associated with your scanner. If a TWAIN driver isn't visible, insert your scanner software CD. Look for an "Install TWAIN" option (sometimes found under “Custom”). If no driver is visible, consider this alternative.
3. Push SCAN or FILE > SCAN MUSIC > ACQUIRE to begin scanning.

if you are using a late mode All-In-One scanner with Apple Snow Leopard or Lion and it fails to respond when you push the "Scan" button in SmartScore, you will need to scan using Apple Image Capture application first. Click here to see how to scan your music before recognizing it in SmartScore.

If Apple Image Capture does not drive your scanner, it may come to life after updating the driver. Run Apple Software Update on your Mac by going to the Apple icon and selecting "Software Update..."

Understand that scanner drivers are now imbeded in Apple's operating system. To see if your scanner is supported in Snow Leopard or Lion, click on the support link that corresponds to your scanner below then look to see if it's checked in the Scanner column. NOTE: Some scanner manufuacturers allow downloading of Snow Leopard and Lion drivers directly from their website. However, this method has not been tested or confirmed by Musitek to work:

HP scanners supported by Apple

HP drivers update page

Canon scanners supported by Apple

Search for Canon ICA Driver updates

Epson scanners supported by Apple

Epson Lion solutions page

BROTHER scanner supported by Apple

BROTHER drivers update page

For FujiXerox scanners

For RICOH scanners

If your scanner still fails to respond to SmartScore's "Scan" command in SmartScore, review "Scanning outside SmartScore" or consider replacing with a newer scanner.

Should your scanner still fail to scan properly, consider ScanVue; a 3rd party scanning solution: See http://www.hamrick.com/

Click to downlod ScanVue for Mac OS X, click here.

As a last resort, you might consider acquiring one of the low-cost scanners we have tested with Lion and Snow Leopard and have confirmed to be compatible with SmartScore. Click here to see a list of scanners we have tested and that work with all recent Macintosh operating systems.

I can't seem to scan using SmartScore's Scanning interface.
Scanning with SmartScore's own scanning interface (File > Scan music > Choose interface > SmartScore's) is recommended for several reasons: Auto-resolution, auto-deskew, multi-page / single image file creation, greyscale thresholding, etc. If your scanner does not respond properly when scanning in SmartScore, you can bypass SmartScore's scanning interface. For more information, click link above.

SmartScore prints smaller than my original (with All-In-One scanner).
All in one printer/scanners are becoming very popular. Most will work in SmartScore, but final results may not be optimal. Many will not allow variable-resolution scanning. This forces choosing discrete resolution values, e.g. 300dpi, 600dpi and 1200dpi. With "Auto-Resolution" on, SmartScore may print smaller than the original score. See Scanning Notes for workaround. If your printout appears larger than the paper size can handle, click here.

My orchestra score is bigger and wider than my scanner.
How do I recognize large format scores in SmartScore X? There are more than one way to "skin a cat"... If the image field of a score is larger than the glass of your scanner, you have several options to process the music with SmartScore.

1. Reduce pages of the orginal score using a large-format page copier.
2. Scan upper and lower halves of each page then merge and save joined images as a new file using Photoshop or other image processing software.
3. Employ a method using only SmartScore to manageably scan and reconstruct "conductor's scores". Click one of the following links to access this method either as HTML pages or as a QuickTime movie.

• Make sure you are properly set up to get good scanning results
  Click here for our basic scanning steps
  
• Good originals = Good accuracy
  The greatest variable in recognition accuracy is the quality of the printed music to be scanned. Larger fonts with crisper, more detailed printing will have better accuracy than smaller, faded scores or copies out of multiple generations. Avoid scores having broken, faded or segmented note stems and staff lines. Rule of Thumb: Modern scores work better than those printed during the French Revolution.
• The right scanner will give you the right result
  Another variable is the type and quality of the scanner used. Most flatbed scanners are adequate for the job. All-in-One scanners have their own special issues...click here for more.
  Click here for list of compatible scanners.
  
• Is you scan dithered?
  If you get absoutely terrible accuracy after recognition and you acquired the scans OUTSIDE of SmartScore's scanning interface, it's possible your scanned images were "dithered". Dithering results in tiny holes shot through the black part of the image. Click here to read more about dithering.
  To check if your scan is dithered, go to FILE > Open (change Filetype to "Image") and select the .TIF file that gave you trouble. Use the Zoom tool to zoom in and look closely for the telltale "salt and pepper" effect of dithering.
  
• Precise resolution means better accuracy
  Higher resolutions do not necessarily equate to higher accuracy. Accuracy diminishes when the optimum resolution is not met or is exceeded. Whenever possible, always use the "Auto-resolution" feature inside SmartScore's Scanning Interface. You'll be a happy music-scanner if you do!
  
• Crop the music, but leave some white space
  Always leave a minimum of 1/4" to 1/2" margin of white space on all sides (left, right, top and bottom). It is especially important to keep the left and right-hand margins of every system within the borders of the scanned image and to avoid light leaks (masses of black) onto the image area containing the music. Using SmartScore's Image Editor can correct most scanning errors.
  
• Deskew your image files
  SmartScore may be able to correct skewed (or slightly rotated) images during scanning, but it's not always fool-proof. If you see skewing in the yellow (original) pane after recognition, close the ENF file and open your TIF file in SmartScore's Image Editor and manually straighten the image. Then push the RECOGNIZE button in the toolbar.
  
• Adjust the darkness/brightness of the final scan
  Smaller notes or laser-printed scores can have very thin sharp lines. Darkening the final scan will thicken these lines and increase recognition accuracy.

How do I export files to Finale / PrintMusic or other programs?

I saved a .FIN file in SmartScore but it will not open in Finale 2003/2004 (Mac Only)

Why does my SmartScore file look corrupted after I import it into Finale 2001?

Pages print blank in my copy of SmartScore 3.1.